NEW DELHI: Häfele, the interior fittings specialist brand, has always differentiated itself in the Indian market as a complete solution provider that offers innovative, technologically advanced and superior quality products which are ably backed by the highest standards in Customer service.
Over the last few years, Häfele has invested heavily in scaling up its service portfolio which now includes deigning services (for kitchens and wardrobes), installation guidance and demonstrations, hardware scheduling and every aspect of the after-sales support.
Our new ‘Meister Service’ offers complete installation of key hardware products by certified and trained service technicians from the company directly, at a reasonable service charge. Mr. Jürgen Wolf (Managing Director-Häfele South Asia) says; “A Meister Service seeks to take complete control of the customer experience to ensure top quality products from us with accurate and seamless installation. Untrained carpenters or contractors completely compromise the quality and functionality of our fittings, which affects our overall brand proposition. With “Meister Service”, we intend to take control of this and provide installation services for sophisticated product categories like sliding, kitchen fittings, furniture fittings and architectural hardware which require detailed attention and considerable skill to be installed accurately”.
Such installations will be managed by our ‘Meister Certified’ technicians, who have been rigorously trained on every product falling under the purview of this Service. The word ‘Meister’ in German means Master: some services are best managed by excellent trained and experienced hands only. It is a win, win situation. The customer is happy because he gets a perfect installation and we don’t have unhappy customers whose installation has been botched by some untrained carpenter. You can get true peace of mind with this service!
Häfele’s Meister Service will be offered across the country through their team of 45+ certified technicians and will include the; Site-visit by Technician; Site-inspection by Technician; Site-measurement by Technician; Fittings inspection by Technician and Installation of fittings and handover of site to the customer.
The primary objective of ‘Meister Service’ is to ensure: Accurate Installation of products as per standards and specifications; Optimum Functionality through Accurate Installations; Less hassles of Product Replacement and A peace-of-mind experience for customers using the Häfele products.